Commercial Policy · Version 2026-v1
Detailed policy rules covering warranty eligibility, prorated remaining-value calculations, Telegram bot deposits, delivery expectations, and replacements.
This Policy governs all orders, warranty claims, balance resolutions, and customer support interactions on Digiproducts by StatusMp4. We believe in complete transparency: every product clearly indicates its fulfillment mechanism, account type, duration, and warranty window prior to purchase.
To avoid confusion between different types of customer funds, StatusMp4 maintains three completely separate balance classifications:
Class A
Cash deposits made to the Telegram bot that remain unspent. 100% refundable upon customer request prior to order placement.
Class B
Promotional, Referral & Bonus Credits carry zero monetary cash redemption value, cannot be withdrawn, and cannot be converted into cash/UPI/bank/card refunds.
Class C
Prorated value credits issued when a replacement cannot be provided for an eligible warranty claim. Usable across the storefront.
Funds deposited into the StatusMp4 Telegram bot cannot normally be refunded after a digital product purchase has been finalized. However, if a customer deposits funds into the bot wallet and does not execute any purchase (or if the transaction remains incomplete), the deposited amount may be fully refunded upon request through the original payment rails, subject to payment processor verification.
Once funds are consumed for a digital product, ordinary deposit refunds are strictly inapplicable. Because digital credentials, account logins, and downloadable assets are irrevocable once issued, completed digital product purchases cannot be cancelled, returned, or refunded to bank accounts or payment cards. Customers seeking support for non-working products must submit a warranty claim under our structured replacement framework.
Critical Rule: Eligibility Determination Precedes Any Value Calculation
Before computing any replacement value or issuing warranty store credit, our system first evaluates the strict binary eligibility question: “Is this warranty claim covered?”
If the warranty window has expired (e.g., failure on Day 10 of a 7-day warranty), the claim is categorized as NOT COVERED. In this case, no remaining value is calculated and no credit is issued.
Certain products in our catalogue carry no ongoing warranty:
Certain digital subscription plans offer a validity period that exceeds their warranty period. For instance:
| Product Example | Validity | Warranty | Coverage Rule |
|---|---|---|---|
| Standard 1-Month Plan | 30 Days | 30 Days | Full term replacement coverage for entire 30 days |
| Budget Trial / Claim Plan | 30 Days | 7 Days | Warranty covers Days 1–7 only; failure on Day 8+ is unbacked |
Where an eligible warranty claim is approved and a direct working replacement account cannot be supplied, the compensation credit is calculated transparently using the following mathematical formula:
Remaining Days = Total Plan Validity Days - Days Elapsed
Prorated Ratio = Remaining Days / Total Plan Validity Days
Store Credit Issued = Purchase Price × Prorated Ratio
Worked Example:
A customer buys a 30-day plan for ₹900 with a 30-day warranty. The account stops working on Day 10.
No Cash / Gateway Refunds for Warranty:
Prorated remaining value is credited strictly to the customer's Telegram bot wallet and is never refunded as direct cash, UPI, bank, or card reversals. Wallet credit will be added within 7 days of claim approval.
All approved warranty claims follow an automated three-step resolution path:
Declining a commercially suitable replacement does not entitle the customer to a direct cash refund; resolution will proceed via prorated wallet credit added to the customer's Telegram bot wallet.
Any of the following customer actions will immediately void warranty coverage without right to replacement or credit:
From time to time, third-party software providers (such as OpenAI or Google) execute automated security updates, geo-restrictions, or mass purge operations. In such events, StatusMp4 acts in good faith to supply alternative workable solutions under our active warranty provisions. However, platform-wide outages affecting the provider's entire global user base do not qualify as individual account defects.
StatusMp4 never advertises “Instant Delivery” for manually provisioned products. Products requiring custom workspace invites, phone verification, or license batch generation are fulfilled within our standard within 2 hours operational window. Automated stock items are dispatched in minutes.
To ensure speedy processing of warranty claims, customers must submit:
SM4-A1B2C3D4).Warranty claims are typically reviewed and resolved within 2 to 6 hours during active business hours.
Every order placed on StatusMp4 creates an immutable server record containing the exact product snapshot, timestamped terms acceptance, delivery coordinates, and transaction hash. In the event of any billing or fulfillment dispute, this server-side audit trail serves as the definitive reference.
If you have any questions regarding this policy or need assistance with an active order, our dedicated customer support team is available via Telegram at @StatusMp4Support or through our Storefront Support Page.
Digiproducts by StatusMp4 · Customer Operations
Support Contact: @StatusMp4Support
Operating Standard: Canonical INR Pricing · Strict Warranty Pre-Calculation Gating