Terms and Conditions

1. Acceptance of Terms & Mandatory Cart Agreement

By accessing, browsing, or placing an order on Digiproducts by StatusMp4 (“StatusMp4”, “we”, “us”, or “our”), you expressly acknowledge and agree to be bound by these Terms and Conditions and our associated Policy. Before proceeding to checkout, every customer is required to affirmatively verify agreement via our server-authoritative terms acceptance mechanism. Creating an order via automated scripts, direct API invocations, or by attempting to bypass client validation is strictly prohibited and constitutes a material breach of service.

2. Description of Digital Services & Independent Reseller Status

StatusMp4 operates exclusively as an independent digital product vendor and procurement facilitator. We supply genuine digital accounts, license keys, subscription access, and digital creator assets. StatusMp4 is an independent entity and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any third-party software developer or brand whose names or logos appear in our catalogue (including, without limitation, OpenAI, Anthropic, Google, Midjourney, Canva, Adobe, Microsoft, xAI, or any other trademark owner). All product names, logos, and brands are property of their respective owners.

3. Canonical INR Pricing & Currency Representation

All commercial product prices across StatusMp4 are established and calculated in Indian Rupees (INR ₹) as the sole canonical currency. Any prices displayed in United States Dollars (USD $) or United Arab Emirates Dirhams (AED د.إ) are customer convenience representations calculated using fixed display divisors (1 USD = ₹83.00, 1 AED = ₹23.00). Customer display conversions are entirely decoupled from internal wholesale procurement foreign exchange rates. All payment settlements, order line totals, and refunds are calculated based on the canonical INR value.

4. Order Creation, Payment Sessions & Token Expiration

When an order is created, our backend generates a unique order reference (e.g., SM4-XXXXXXXX) and an ephemeral payment session protected by a 32-character cryptographically secure token. Plaintext payment tokens are never stored in our database; only SHA-256 hashes are retained. Payment sessions remain valid for exactly 30 minutes from creation. If payment is not initiated and confirmed within this 30-minute window, the session expires automatically to protect catalogue pricing and inventory integrity.

5. Delivery Channels & Customer Obligations

Digital access details are delivered through the communication channel chosen by the customer at checkout: either WhatsApp or Telegram. The customer is strictly responsible for providing an accurate, accessible, and functioning phone number or Telegram handle. StatusMp4 is not liable for delayed, intercepted, or misdirected deliveries caused by incorrect delivery addresses entered by the customer.

6. Digital Delivery Timelines & Fulfillment Windows

Delivery timelines are product-specific and explicitly stated on each product page:

• Automated Digital Delivery: Typically fulfilled within 5–15 minutes after payment confirmation.
• Manual / Claim Delivery: Handled by our fulfillment team within the stated window (standard window: within 2 hours). StatusMp4 never promises instantaneous delivery for manually provisioned credentials.
• Downloadable Digital Assets: Immediate direct delivery upon payment completion.

7. Account Types & Activation Disclosures

Products are delivered under specific provisioning formats as indicated in their product listing:

• Private Account: Dedicated login credentials assigned exclusively to one customer.
• Shared Profile: A single dedicated profile within a multi-user workspace or team.
• Direct Invitation / Team Link: An invitation link sent to upgrade the customer's personal existing account.
• License / Activation Key: A redeemable product key or license code for software activation.

8. Rules for Private Accounts & Credential Security

For private accounts, customers are permitted to modify their assigned password for personal security unless the product disclosure explicitly instructs otherwise. Customers must never alter recovery emails, billing arrangements, parent subscription controls, or admin settings. Any unauthorized tampering immediately voids all warranty coverage and results in account suspension without refund.

9. Rules for Shared Profiles & Multi-User Etiquette

Shared profile credentials are provided under strict multi-tenant operating rules. Customers must access only their designated profile screen, must not set master PIN locks, must not change passwords, and must limit simultaneous logins to one active device. Violating profile boundaries or disrupting other users terminates access immediately with total forfeiture of warranty and funds.

10. Warranty Terms, Gating & Scope of Coverage

StatusMp4 provides warranty coverage strictly according to the period and terms specified on the individual product detail page. Warranty coverage is subject to Mandatory Pre-Calculation Gating:

If an issue occurs after the warranty period has expired (for example, on Day 10 of a 7-day warranty on a 30-day plan), the claim is ineligible and no replacement or remaining-value credit is computed.

11. Prorated Replacement Value Formula & Credit Resolution

When an eligible warranty claim is verified and an identical replacement cannot be immediately provisioned, the customer receives compensation based on our mathematical prorated replacement value formula:

For example, on a ₹1,200 product with 30-day validity and 30-day warranty that fails on Day 15, the remaining 15 days represent 50% remaining value, yielding a ₹600 replacement credit. Replacement credits are issued as non-cashable store credits for catalogue purchases.

12. Separation of Telegram Bot Deposits, Promotional Credits & Warranty Credits

StatusMp4 strictly distinguishes between three classes of customer balances:

• Original Bot Balance / Pre-purchase Deposits: Funds deposited into the StatusMp4 bot may be fully refunded to the depositor if no purchase was completed and the deposited amount remains unspent. Once an order is executed, normal digital purchase terms apply.
• Promotional Credits & Free Gift Tokens: Non-cashable, non-transferable, and non-refundable marketing incentives.
• Warranty Store Credits: Resolving verified warranty claims; usable across the storefront catalogue; non-redeemable for fiat currency withdrawal.

13. Refund Ineligibility & Finality of Digital Sales

Due to the nature of digital goods and irrevocable delivery of access credentials, all completed digital product sales are final. We do not provide refunds for customer remorse, accidental purchases, device or network incompatibilities clearly stated in the product description, or customer change of mind. Refunds are issued solely when we are definitively unable to deliver the purchased product or an approved replacement within our fulfillment SLAs.

14. Prohibited Uses & Fraud Prevention

Customers must not use provided subscriptions or accounts for illegal activities, mass scraping, spamming, financial fraud, or activities that violate the Acceptable Use Policies of the respective underlying providers. Attempting unauthorized payment chargebacks or filing false fraud reports after receiving verified working access will result in permanent blacklisting across all StatusMp4 platforms and potential referral to relevant authorities.

15. Limitation of Liability & Third-Party Service Interruptions

StatusMp4 shall not be liable for indirect, incidental, special, or consequential damages resulting from the use or inability to use any third-party digital tool. We do not control upstream infrastructure and cannot be held responsible for unexpected platform-level outages, feature deprecations, or account bans implemented unilaterally by third-party service providers, beyond the express commitments of our written warranty policy.

16. Server-Authoritative Anti-Bypass Validation

All order generation endpoints validate that the customer has actively submitted termsAccepted === true along with the active termsVersion. Orders submitted without cryptographic or server-validated agreement tokens are automatically rejected with HTTP 400 Bad Request status. The version of the terms in force at the exact timestamp of order creation is permanently captured in the immutable audit log for each transaction.