Refunds & Replacements · Version 2026-v1-draft

Refund & Store Warranty Policy

Clear, binding guidelines detailing warranty eligibility, replacement protocols, unspent bot deposit refunds, and digital asset non-returnability.

Internal Review DraftEffective Date: October 2026 (2026-v1-draft)

Business Information Gate Active — Pending Owner Statutory Disclosures

In compliance with the Consumer Protection (E-Commerce) Rules 2020, public commercial publication is restricted until registered legal entity name, geographic principal office address, and Grievance Redressal Officer details are supplied by the business owner.

StatusMp4 Replacement & Warranty Guidelines

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1. Digital Product Irrevocability & No-Cash-Refund Rule

Digital product access credentials, license keys, login details, and invite links are intangible, digital assets that cannot be returned, reclaimed, or re-locked once dispatched. Consequently, completed digital product purchases cannot be returned, cancelled, or refunded to bank accounts, credit cards, or UPI accounts once delivery has taken place.

2. StatusMp4 Store Replacement Warranty

To protect every customer, each eligible digital product purchased through Digiproducts by StatusMp4 is backed by our structured Store Replacement Warranty:

Replacement Process

If a delivered account, key, or credential stops functioning during the active warranty period, our support desk will inspect and issue a functional replacement credential.
Warranty claims must be submitted to our verified support desk (@StatusMp4Support) with your valid Order Reference.
The warranty duration (e.g., 30 Days, 90 Days, 180 Days) is explicitly stated on the product page and plan tier at the time of purchase.
If an identical replacement cannot be provided due to catalog availability, a prorated Store Credit will be issued to your account for future purchases across the store.

3. Payment Submission Disclaimers & Rejected Transactions

When paying via manual UPI Direct, Binance Pay, or Bank NEFT:

Submitting a UTR or payment reference in checkout is not proof of receipt. Orders are only fulfilled upon bank clearance.
If your payment proof cannot be verified, or if the UTR does not match actual cleared funds within our review window, your submission will be rejected with an administrative reason.
Rejected orders are safely returned to AWAITING PAYMENT status, permitting you to resubmit a correct transaction reference without losing your cart or order details.
If you sent funds but your order was rejected, contact support with your banking payment receipt for manual reconciliation.

4. Pre-Order & Unspent Deposit Refunds

If you deposit funds into your Telegram bot wallet and have not executed any digital product purchases, you may request a 100% refund of the unspent deposit back to your original source of payment, subject to standard payment processor verification and administrative clearing. Promotional, referral, or bonus credits carry zero monetary redemption value and cannot be withdrawn.

5. Warranty Exclusions & Misuse

Warranty coverage is void in cases of:

Unauthorized modification of account security credentials, email bindings, or passwords where explicitly advised against in the product activation guide.
Sharing private accounts with unauthorized third parties or exceeding platform device limits.
Violation of third-party software provider Terms of Service (e.g., API abuse, account resale, botting).
Claims submitted after the expiration of the stated warranty window.

6. How to Submit a Claim

To initiate a warranty replacement claim or inquire about an order:

1. Locate your Order Reference (format: SM4-XXXXXXXX or ORD-YYYYMMDD-XXXX).

2. Open our Telegram Support Desk: @StatusMp4Support or WhatsApp: +91 77362 77351.

3. State your order reference and describe the issue (include a screenshot of the login or activation error).

4. Our specialist team operates 10:00 – 22:00 IST and processes replacements within our stated support SLA.